Artwork/Setup: We can use any image format (JPG, PNG, PDF, EPS, AI) to set up your logo for embroidery. If any modifications to your artwork are required, we must have it in vector format. There will be an additional charge for any artwork modification required. This charge will be quoted on a case-by-case basis.
All artwork must be emailed (we cannot accept art from customer’s USB drives). Logos will incur a one-time digitizing setup charge which includes color matching and one pre-production sewout proof. A photo of proof will be sent to you via email for approval.
After receiving your first proof, we will offer ONE revision free of charge. Any additional revisions will be billed based on design. ALL ARTWORK MUST BE APPROVED VIA EMAIL. We cannot accept verbal approval. You will be given a pick-up date once the artwork is approved. Any changes made after art approval will push back turn around time and incur additional fees. After artwork approval, we are no longer responsible for any errors/misspellings in approved proof.
Turnaround on digitizing/proofs/approval is approximately 2 business days and is not included in the overall turnaround time.
Copyrighted images: You must hold any and all permissions required to use the artwork submitted. We cannot stitch any professional or collegiate sports team logos.
Outside Embroidery Files: We are happy to use previously digitized files (format needed: .DST). We cannot be responsible for poor quality digitizing, nor can we modify files from an outside source. We strongly recommend you order a pre-production sample for approval prior to sewing your job. The charge for pre-production samples is $10 each for flats and $15 each for caps. Cap files will be tested on a similar style cap.
Order Details & Changes: All instructions and changes must be placed in writing via email.
Turnaround Time: Standard turnaround time begins once all garments are received and all artwork has been approved. Our standard turnaround time is approximately 5-7 business days. Rush orders are available for an upcharge.
Same day -- 100% upcharge -- Applies only to logos that have already been set up previously. This service is not available on new client logos. Subject to availability.
Next day -- 50% upcharge -- Applies only to logos that have already been set up previously. This service is not available on new client logos. Subject to availability.
2-4 Business Days -- 25% upcharge -- Available to new logo clients. Typically always available.
Garments: We are happy to stitch your logo on garments/items that you provide or you may order items through us. We do, however, require that caps be ordered through us. In the rare case (Less than 1 percent of the time), that a machine “eats” a garment and it is not able to be repaired, we cannot replace customer-supplied items.
Minimums: Our goal is to help small businesses look professional. We understand that you may not always need dozens of items so we choose to offer lower minimums. Our minimum order is 5 pieces and can be mixed and matched. If supplying your own items, there is a minimum of 5 pieces in order to enjoy lower pricing. Less than 5 items will incur an extra charge.
Samples: All of the products we offer have accurate sizing charts and typically fit true to size. We can order samples for you to take and try on at minimal cost, and the charges for those can be applied to your final balance once the samples are returned to us.
Payment: All charges will be detailed in writing and agreed upon by both parties. The customer will be notified in advance in the event that there will be additional fees.
50% deposit due upon order placement. This will be billed electronically. Final payment is due upon receipt of merchandise. We accept cash and all major credit cards. We do not accept checks.
Shipping: We are happy to ship your order. We ship via USPS or UPS. We cannot ship using third party accounts. Shipping charges will vary based on the size of the order. Tracking will be provided.
Pickup: We ask that orders are picked up no later than 30 days upon completion of your project. Otherwise, they will be donated.
Returns: As orders are custom and specific to the individual party, there are no returns of finished merchandise. Any problems with orders must be reported via email within 24 hours of the order being delivered or picked up. Returns cannot be accepted on sizing issues.